Privacy Policy

Last Updated: August 31, 2026

Welcome to DubaiVapeHouse.

This Privacy Policy explains how DubaiVapeHouse collects, uses, stores, protects, and handles information when you visit our website, create an account, place an order, contact our support team, or otherwise use our services.

By using the DubaiVapeHouse website and services, you acknowledge that you have read and understood this Privacy Policy.

1. About DubaiVapeHouse

DubaiVapeHouse is an online retailer offering eligible vaping-related products and accessories to customers who are legally permitted to purchase such products in the United Arab Emirates.

We respect the privacy of our customers and aim to handle personal information responsibly and in accordance with applicable laws and regulations.

2. Information We Collect

Depending on how you use our website and services, we may collect information such as:

Personal Information

• Full name.
• Email address.
• Telephone number.
• Delivery address.
• Billing information.
• Account registration information.
• Order history.
• Information provided when contacting customer support.

Order Information

When you place an order, we may collect information relating to:

• Products purchased.
• Order number.
• Order date and time.
• Order value.
• Delivery details.
• Payment status.
• Order and delivery status.

Age Verification Information

Because certain products available through DubaiVapeHouse are age-restricted, we may request information necessary to verify that a customer meets the applicable legal age requirement.

Where age verification is required, customers may be asked to provide valid identification or other appropriate verification information.

We will use such information for legitimate age-verification and compliance purposes.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Website pages visited.
• Date and time of visits.
• Referring website or source.
• General website usage information.

The exact information collected may depend on your device, browser, and the technologies used by our website.

3. How We Use Your Information

DubaiVapeHouse may use personal information for legitimate business and operational purposes, including:

• Processing and fulfilling orders.
• Confirming customer details.
• Verifying age where required.
• Arranging product delivery.
• Providing customer support.
• Processing refunds and returns.
• Managing customer accounts.
• Communicating about orders.
• Responding to enquiries.
• Improving our website and services.
• Detecting and preventing fraud.
• Maintaining website security.
• Meeting legal and regulatory requirements.
• Enforcing our Terms & Conditions and other policies.
• Sending marketing communications where permitted and appropriate.

4. Age Verification and Legal Compliance

DubaiVapeHouse takes age restrictions seriously.

Where required by applicable law or our internal compliance procedures, we may collect and process information to verify that customers are legally eligible to purchase age-restricted products.

We may refuse, restrict, or cancel an order if the required verification cannot be satisfactorily completed.

We may also retain appropriate records where necessary to demonstrate compliance with applicable legal or regulatory requirements.

5. Payment Information

Payments may be processed through third-party payment providers.

DubaiVapeHouse may receive information such as payment status, transaction reference, payment method, or other information necessary to confirm and manage a transaction.

Depending on the payment method and provider, your full payment card information may be processed directly by the payment provider rather than stored by DubaiVapeHouse.

Customers should review the privacy policies and terms of any payment provider used to complete a transaction.

6. Cookies and Similar Technologies

DubaiVapeHouse may use cookies and similar technologies to help operate, secure, and improve our website.

Cookies may be used for purposes such as:

• Keeping the website functioning properly.
• Remembering preferences.
• Maintaining shopping-cart functionality.
• Supporting account and login functions.
• Understanding website usage.
• Improving website performance.
• Supporting marketing activities where applicable.

You may be able to control or disable certain cookies through your browser settings.

Disabling cookies may affect some website functionality.

7. How We Share Information

DubaiVapeHouse does not sell customer personal information as a business practice.

We may share information with trusted third parties where reasonably necessary to operate our business or provide services.

These parties may include:

• Payment processors.
• Delivery and courier providers.
• Website hosting providers.
• E-commerce technology providers.
• Website security and fraud-prevention providers.
• Customer support service providers.
• Technical service providers.
• Professional advisers.
• Government authorities or law-enforcement agencies where legally required.

Third parties may only receive information that is reasonably necessary for the relevant purpose, subject to applicable requirements.

8. Delivery Information

To complete an order, we may provide necessary customer information to delivery or courier partners.

This may include:

• Customer name.
• Delivery address.
• Telephone number.
• Order details.
• Information necessary for age verification at delivery, where applicable.

Delivery partners may use this information solely for delivery, verification, and related operational purposes.

9. Marketing Communications

Where permitted by applicable law, DubaiVapeHouse may use your contact information to send updates regarding:

• Offers.
• Promotions.
• Coupons.
• New products.
• Website updates.
• Other relevant information.

You may have the option to unsubscribe from marketing communications.

If you no longer wish to receive promotional emails, you may use the unsubscribe option included in the relevant communication or contact our support team.

Transactional and service-related communications, such as order confirmations and important account messages, may still be sent when necessary.

10. Data Security

DubaiVapeHouse takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Security measures may include appropriate technical, administrative, and organizational safeguards.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their accounts, passwords, devices, and other credentials.

11. Account Security

If you create an account with DubaiVapeHouse, you are responsible for keeping your login credentials confidential.

You should:

• Use a strong and unique password.
• Avoid sharing your password.
• Log out of your account on shared devices.
• Notify us if you suspect unauthorized access.

DubaiVapeHouse will not normally ask you to provide your account password through customer support communications.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:

• Complete transactions.
• Provide customer support.
• Maintain business and financial records.
• Meet legal or regulatory requirements.
• Resolve disputes.
• Prevent fraud.
• Enforce agreements and policies.
• Protect the security and integrity of our services.

The actual retention period may vary depending on the type of information and the reason it was collected.

13. Children's Privacy

DubaiVapeHouse does not intentionally provide age-restricted products to individuals who are under the applicable legal age.

Our services involving age-restricted products are intended for legally eligible adult customers.

We do not knowingly seek to collect personal information from children for the purpose of selling age-restricted products.

If you believe that a child has provided personal information to us improperly, please contact our support team.

14. Third-Party Websites and Services

Our website may contain links, integrations, payment services, social-media features, or other services operated by third parties.

Third-party websites and services have their own privacy policies and terms.

DubaiVapeHouse is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage customers to review the relevant third-party privacy policies before providing personal information.

15. Website Analytics

We may use analytics and similar technologies to understand how customers interact with our website.

This information may help us understand:

• Which pages are visited.
• How customers navigate the website.
• Website performance.
• General usage trends.
• Technical issues.
• Opportunities to improve the customer experience.

Analytics information may be collected in an aggregated or otherwise controlled manner depending on the technology used.

16. Fraud Prevention and Security Monitoring

DubaiVapeHouse may process information to detect, investigate, and prevent:

• Fraudulent transactions.
• Unauthorized account access.
• Payment abuse.
• Suspicious activity.
• Website attacks.
• Other unlawful or abusive behaviour.

Where appropriate and permitted by law, information may be shared with payment providers, security services, delivery partners, authorities, or other relevant parties.

17. International Data Transfers

Some third-party service providers used by DubaiVapeHouse may process information from locations outside the United Arab Emirates.

Where personal information is transferred or processed internationally, DubaiVapeHouse aims to use appropriate safeguards and comply with applicable legal requirements.

18. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request information about personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where legally applicable.
• Withdraw consent where processing is based on consent.
• Object to certain forms of processing.
• Request restriction of certain processing.
• Opt out of certain marketing communications.

Some rights may be subject to legal or regulatory limitations.

To make a privacy-related request, please contact us using the details provided below.

19. Accuracy of Your Information

Customers are responsible for providing accurate and up-to-date information when creating an account, placing an order, or communicating with DubaiVapeHouse.

If your information changes, you should update your account where possible or contact our support team if assistance is required.

Providing false or misleading information may result in order cancellation or account restrictions where appropriate.

20. Privacy of Customer Communications

When you contact DubaiVapeHouse by email, telephone, or another support channel, we may retain information relating to the communication for customer service, operational, security, and record-keeping purposes.

This may include:

• Your contact details.
• Your order number.
• The content of your enquiry.
• Information provided to resolve your issue.
• Relevant support history.

We use this information to help respond to your request and maintain appropriate business records.

21. Data Breach and Security Incidents

If DubaiVapeHouse becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.

Where required by applicable law, we may notify affected individuals or relevant authorities.

22. Changes to This Privacy Policy

DubaiVapeHouse may update or modify this Privacy Policy from time to time.

Changes will become effective when the updated Privacy Policy is published on this page, unless otherwise stated.

We recommend reviewing this page periodically to remain informed about how we handle personal information.

23. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

DubaiVapeHouse

Address: Sheikh Zayed Rd - Trade Centre - Trade Centre 1 - Dubai, UAE

Phone: +971 55 981 0402

Email: dubaivapehouse2026@gmail.com

Final Notice

By using the DubaiVapeHouse website, creating an account, placing an order, or contacting our support team, you acknowledge that you have read and understood this Privacy Policy.

DubaiVapeHouse aims to handle customer information responsibly and to maintain appropriate safeguards for personal information while providing our products and services.